Reference

What Our Legal Terms Mean for Your Account

These terms set out the conditions under which surya989 operates and how your account, payments through DANA, OVO, or GoPay, and personal data are handled. Access to the platform depends on your location and whether local law in Indonesia permits it.

Account holder obligationsDANA, OVO, GoPay payment termsData handling and privacyJurisdiction-based accessContact and dispute process

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HOW WE HANDLE THIS

Data, Security and Account Rights

We apply consistent data and account practices so you know what to expect. Here is how we handle the areas that matter most when it comes to your account and legal standing on the platform.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable standards. You may request what we hold about you at any time via the support email.

Cookie Use

We use cookies to keep your session active on mobile and desktop, so your account state carries over when you switch devices. Cookie preferences can be adjusted in your browser settings at any time.

Account Security

Account access is protected by a login flow that includes OTP verification tied to your registered number. We do not share your login credentials or wallet details with third parties outside the payment process.

Requesting Changes

To update or correct your account information, log in and use the account settings panel. For legal data requests — such as access, correction or deletion — contact us through the support email with your account details.

How Our Terms and Conditions Work

surya989 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on surya989, you agree to the terms laid out in this document. These terms govern how you use the platform, how we process your account information, and what happens when a dispute arises. Access is only available where permitted by applicable local

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law — if you are in a region where online gaming platforms are restricted, these terms make clear that access is not extended to you. All deposits and withdrawals processed through DANA, OVO, or GoPay are subject to both our account terms and the policies of
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those payment providers. We do not store your e-wallet credentials — transactions are handled directly between you and your chosen payment provider. Your account wallet reflects confirmed transactions only; any pending transfer shows separately until it clears. Surya989 reserves the right to suspend or close an
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account if it identifies a breach of these terms, including fraudulent activity, identity misrepresentation, or use of the platform from a restricted jurisdiction. If your account is suspended, you may contact our support team to request a review. We update these terms periodically; continued use of
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the platform after an update constitutes acceptance of the revised terms. Check this page when notified of changes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us on Legal Matters

Frequently Asked Questions on Legal Terms

These are the questions we hear most often about our legal terms, your account rights, and how we handle data and disputes on the platform.

Access depends on whether online gaming platforms are permitted under local law where you are located. We recommend checking the rules that apply in your specific region of Indonesia before opening an account.

If your account is suspended, any pending DANA, OVO, or GoPay transactions are frozen pending review. Contact our support team via live chat or email — we will walk you through the review and resolution steps.

Send a written request to our support email with your registered account details. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe as our policy allows.

Yes. Submit a deletion request via the support email. We will close your account and remove personal data subject to any retention obligations we are required to meet under applicable standards.

Open a formal dispute through the Account Help Portal after logging in, or email our support team with the transaction reference and your account ID. We review disputes in the order they are received.

We update our terms when our services change or when policy standards require it. We notify you at login or via your registered contact when a material update occurs. Continued use after notification means you accept the new terms.

What Our Legal Terms Mean for Your Account

Data, Security and Account Rights

Data Retention

Cookie Use

Account Security

Requesting Changes

How to Contact Us on Legal Matters

Frequently Asked Questions on Legal Terms

01 Can I use surya989 from my location in Indonesia?

02 What happens to my DANA or OVO transaction if my account is suspended?

03 How do I request a copy of the data surya989 holds on me?

04 Can I ask surya989 to delete my account and personal data?

05 How do I raise a dispute about a transaction or account decision?

06 Do these legal terms change, and how will I know?

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